Terms of service
1. What Voxine is
Voxine answers phone calls to a number you connect with an automated voice assistant, saves a transcript and a summary of each call, and records the details callers leave as leads. Brand & (San Francisco) operates Voxine. These terms are a contract between you, the business that opens the account, and Brand &.
2. Your account
You sign in with a one-time link sent to your email address. Anyone with access to that inbox can reach your account, so keep it protected. One account is one business. You are responsible for the settings you save, including the greeting, the hours and the answers the assistant gives.
3. Plans and payment
The assistant answers calls only while a paid plan is active. Plans renew monthly through Stripe until you cancel from the Billing page. If a payment fails, the number plays a short "service paused" message until payment succeeds. Fees are not refunded for partial months.
4. What the assistant will and will not do
The assistant takes messages, answers questions from the details you saved, tells callers whether you are open, and can transfer a call to a number you set. It does not book appointments, quote prices you have not entered, or give medical, legal or financial advice. Callers who describe an emergency are told to call 911. You should not rely on it for anything that needs a licensed professional on the line.
5. Recording and disclosure
Calls are transcribed. By default the assistant tells every caller that it is automated and that the call may be recorded. You can switch either line off in your settings; if you do, you are responsible for meeting the consent rules that apply where you and your callers are.
6. Your data
Call data belongs to you. Voxine keeps transcripts for 90 days and summaries, outcomes and leads until you delete them or close the account. Our privacy policy says what is stored, where and for how long. Health information: do not use Voxine for calls that contain protected health information unless Brand & has signed a business associate agreement with you.
7. Acceptable use
You may not use Voxine to make or receive calls that are unlawful where you operate, to impersonate another business, to harvest caller data for resale, or to send unsolicited messages. Brand & may pause a number that is being misused and will tell you why.
8. Availability
Voxine runs on third-party telephony and voice services. Brand & works to keep the service available but does not guarantee that every call is answered, transcribed or transferred. If the service is down, the number does not answer; missed calls are not recoverable.
9. Liability
To the extent the law allows, Brand &'s liability to you for any claim arising from Voxine is limited to the fees you paid in the three months before the claim. Brand & is not liable for lost business from a missed or mishandled call.
10. Changes and termination
You can close the account at any time from the Profile page; this deletes your data as described in the privacy policy. Brand & may change these terms with 30 days' notice by email. Continuing to use Voxine after that is acceptance of the new terms.