Privacy policy
Who we are
Voxine is operated by Brand &, 505 Montgomery St FL 11, San Francisco, CA 94111. Questions about this policy go to hello@voxine.ai.
What we store about you
Your email address, your name, the business details you enter (name, hours, services, answers to common questions, transfer number, booking link), your plan and Stripe customer id, and sign-in sessions with the IP address and country they were opened from. Payment card details are held by Stripe, never by Voxine.
What we store about your callers
For each call: the caller's number, the number they dialled, when the call started and ended, its length, an outcome, a short summary, and a text transcript. If the caller leaves details, we store the name, phone number, email address, reason and preferred time they gave as a lead. We do not store audio recordings.
Where it is processed
Data is stored in Cloudflare's D1 database and KV store in the United States. Calls are carried by Twilio and the conversation is handled by xAI's Grok Voice service, which keeps request data for up to 30 days for abuse review and does not use it to train models. New-lead emails are sent through Resend; texts through Twilio.
How long we keep it
Transcripts and raw call events are deleted 90 days after the call. Call summaries, outcomes and leads stay until you delete them or close your account. Closing your account from the Profile page deletes your leads, calls, numbers, settings, plan records and sessions.
Callers' rights
A caller who wants their data removed can ask you, the business, and you can delete the lead and call from your dashboard, or ask us at the address above and we will do it within 30 days.
Cookies
One cookie keeps you signed in. Your theme choice is kept in your browser. There is no advertising or analytics tracking in the app.
Changes
We will email account holders 30 days before a change to this policy takes effect.